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Junior Technical Support Specialist Skills

Junior Technical Support Specialist Skills

In this developing IT world where everything is changing to digital the scope of a technical support engineer is very high. The covid-19 pandemic has opened a wide range of opportunities in the digital world as everyone understood the importance and reach of information technology. A technical support specialist helps people to solve the issues faced by the customer. If we take an example of a website hosting field, they can assist the customer who has trouble accessing their website. They must have good communication skills and excellent customer service skills.

The skills and responsibilities of a junior technical support specialist are given below

  • Install and configure systems in the organization.
  • When a client reaches out for help in some issue, respond to them as soon as possible and try to understand the problem.
  • Troubleshoot the issue try to resolve the issue.
  • Raise a ticket for the issue and update the ticket in a timely manner.
  • If there are any network problems fix that issue with high priority.
  • Record the issue and log the updates done for the issues for future reference.
  • Create a training material to train the new joiners in the organization.
  • Help the management to create new processes to maintain a good working environment.
  • Must have the urge to learn new technologies to update skills.
  • Must be adaptable to pressure situations.
  • Must attend to the small details of the clients.
  • Must have the knowledge to analyze error logs.
  • Ability to write clear emails and reports.
  • Ability to work effectively in a team.

DevOps Gurukul is providing the best DevOps Training Course in Kochi. Our aim is to support the right candidates and provide the best DevOps Training course in Kerala. We have experienced training professionals who are passionate about grooming the right candidates for their successful careers. Come learn with us and have a bright future!

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