In this developing IT world where everything is
changing to digital the scope of a technical support engineer is very high. The
covid-19 pandemic has opened a wide range of opportunities in the digital world
as everyone understood the importance and reach of information technology. A
technical support specialist helps people to solve the issues faced by the
customer. If we take an example of a website hosting field, they can assist the
customer who has trouble accessing their website. They must have good
communication skills and excellent customer service skills.
The skills and responsibilities of a junior
technical support specialist are given below
Install and configure systems in the
When a client reaches out for help in
some issue, respond to them as soon as possible and try to understand the
Troubleshoot the issue try to resolve
Raise a ticket for the issue and update
the ticket in a timely manner.
If there are any network problems fix
that issue with high priority.
Record the issue and log the updates
done for the issues for future reference.
Create a training material to train the
new joiners in the organization.
Help the management to create new
processes to maintain a good working environment.
Must have the urge to learn new
technologies to update skills.